On Call: Show and Character Guide
This is a show and character guide for Prime Video’s “On Call” with character descriptions, storylines, quotes, information on groups and locations, and more.
Spoiler Alert: This summary and review likely contain spoilers. Additionally, some images and text may include affiliate links, meaning we may earn a commission or receive products if you make a purchase.
Groups & Organizations
- East Barrio (1.1): East Barrio is the lead gang of season 1, and most of the gangsters we meet throughout the season are members.
- Long Beach Police Department (1.1): The police department we focus on, specifically the West Division
- LB Flores (1.2): A rival gang to the East Barrio, who we don’t meet any notable members of
Notable Locations & Items
- Junipero Beach (1.5): Where Harmon’s sister was last seen
Terminology
Storylines
Season 1 Storylines
Finding Maria Delgado’s Killer (Main)
After Maria’s murder in the opening of season 1, half of the season focuses on finding her killer, Maniac. The second half deals with the fallout of Maniac’s removal and how this causes strife within the East Barrio organization, especially for Smokey.
Gabe’s Life In Danger & Ava’s Hatred Of Cops (Side Story)
After taking down Maniac, Smokey puts a hit on Gabe, who is in prison, and this only furthers Ava’s hatred of cops, which was born before Alex even joined the force. However, thanks to Harmon, Gabe gets moved to a different facility, with no information circulating to where he is, leaving us to assume he is safe.
Jen’s Life On The Streets (Side Story)
Jen is a touchy subject for Harmon due to what she put her and their mother through, but Alex introduces Harmon to a place where Jen could get better. Unfortunately, however, we don’t know if she will stick with the program as she hasn’t shown up again after walking into the location that could help her.
Long Beach PD Being Sued (Side Story)
In episode 2, many are doing donuts and having an unsanctioned event that leads to the cops being called. With there being no violence, Harmon and the others don’t break it up. However, things escalate when Lasman and others get attacked, but even then, the party isn’t shut down – leading to some property damage that causes a lawsuit.
Noteworthy Information
- Why Everyone Hates Harmon (1.5): Sergeant Lasman formerly had a partner who used to go a bit too hard during calls, and one time Harmon got involved and shoved. She did NOT file a complaint, yet Sergeant Lasman’s partner and those who tried to cover up the incident got fired. In addition, it is believed that the incident is why Sergeant Lasman didn’t become a lieutenant; instead, Bishop got the promotion. To make matters worse, Internal Affairs (IA) sealed the investigation, so Harmon had no means to prove that she didn’t want anything to happen.
- Season Time length (1.8): Since this is Alex’s 60-day review, 60 days passed from episode 1 to episode 8.
Traci Harmon (Troian Bellisario)
Character Description
Season 1
Traci is a senior patrolman who has been doing her job for at least 12 years and has trained many rookies like Maria. But while she is good at her role, she longs for a promotion, even though she likes working with community members.
Additional Information
- Introduced in Season 1 Episode 1 | Original Actor Is Also Known For: Good Trouble: Season 1, Episode 7
- Quote (1.7): It doesn’t matter who they were yesterday. Today, they are our victims.
- Years on the Force: Confirmed in season 1/ episode 2
Alex Diaz (Brandon Larracuente)
Character Description
Season 1
Alex is a rookie cop from St. Pedro, 2nd in his class of three, and he is the mentee of Harmon in season 1, trying to navigate Long Beach PD’s politics and the teachings of Harmon.
Additional Information
- Introduced in Season 1 Episode 1 | Original Actor Is Also Known For: Confessional
Maria Delgado (Monica Raymund)
Character Description
Season 1
Maria Delgado is one of Harmon’s former trainees who is killed in episode one of the series and whose death triggers most of the storylines of season 1.
Additional Information
- Introduced in Season 1 Episode 1 | Original Actor Is Also Known For: Hightown: Season 2
Eddie Watson, aka Maniac (Ian Down)
Character Description
Season 1
Eddie, whose street name is Maniac, is a notable member of the East Barrios gang. It isn’t made clear why he is so heavily protected, even when he screws up, but his actions create nothing but chaos in Long Beach.
Additional Information
- Introduced in Season 1 Episode 1
- Protection (1.3): His dad is a big shotcaller in Quentin
Juan Cortez (Louis Anthoni Soriano)
Character Description
Season 1
Cortez is the driver of the car Maniac was in the back of. Because his tags, or his uncle’s, had expired, he helped set in motion Maria’s death and the events of season 1.
Additional Information
- Introduced in Season 1 Episode 1
Sergeant Lasman (Eriq La Salle)
Character Description
Season 1
From what it appears, Sergeant Lasman is no friend of Harmon’s. With his influence, he pulls Alex towards the dark side of the force, willing and encouraging the use of hard power over soft to let civilians know he is in control and has authority. But, as with everyone else, between body cameras and cell phones, Sergeant Lasman is aware only so much can be done, but if he can justify it and argue the need, he isn’t above testing the limits of this new soft power era.
In his defense, he was born and raised in the less affluent side of Long Beach, with his mother still living there. So, while he may have experienced some of the negatives of using hard power, he sees it as necessary to bring those who would cause chaos in line.
Additional Information
- Introduced in Season 1/ Episode 1
Sergeant Tyson Koyama (Rich Ting)
Character Description
Season 1
Sergeant Koyama is who trained Harmon to be a cop and leads a task force focused on taking down high-profile drug dealers and transactions.
Additional Information
- Introduced in Season 1/ Episode 2
Lieutenant Bishop (Lori Loughlin)
Character Description
Season 1
Lieutenant Bishop is Harmon’s boss, who seemingly has less of an issue with her than Lasman but nonetheless seems to be holding her back.
Additional Information
- Introduced in Season 1/ Episode 1
Officer Holt (Robert Bailey Jr.)
Character Description
Season 1
One of Alex’s friends on the force, Officer Holt appears to be rather new to LBPD.
Additional Information
- Introduced in Season 1/ Episode 3
Gabe Diaz (Grey Acuna)
Character Description
Season 1
Gabe is Alex’s brother, with gang affiliations, who is currently in prison, but despite his past, he was one of the few who supported Alex becoming a cop.
Additional Information
- Introduced in Season 1/ Episode 5
Ava Diaz (Michelle C. Bonilla)
Character Description
Season 1
With what happened to her son, Ava hates cops and never supported Alex becoming one. It especially doesn’t help that his current work has endangered Gabe.
Additional Information
- Introduced in Season 1/ Episode 5 | Original Actor Is Also Known For: Love, Death & Robots: Pop Squad
Austin (Gavin Houston)
Character Description
Season 1
Austin is a paramedic who appears to be Harmon’s ex-husband based on his knowledge of her sister and their interactions.
Additional Information
- Introduced in Season 1/ Episode 5 | Original Actor Is Also Known For: Safe Word
Smokey (Lobo Sebastian)
Character Description
Season 1
Smokey is one of the leaders of the East Barrios gang and is a contact of Harmon’s until she disrupts the balance of the relationship.
Additional Information
- Introduced in Season 1/ Episode 3 | Original Actor Is Also Known For: Words on Bathroom Walls
Jen (Abby Brammell)
Character Description
Season 1
Jen is Harmon’s older sister, whom she took after in multiple ways. She got into surfing because of her and became a cop because of her, and because of their relationship, it pains her to see what her sister has become.
Her story is that after she got injured on the job she got addicted to oxy, then heroine, and in a matter of 6 months, she went from patrolling the streets to living on them as an addict and thief, known to homeless camps as “The Sheriff” due to her formerly being a cop. Even though, I bet to many, who she is now compared to when she was a cop, the two would be unrecognizable.
Additional Information
- Introduced in Season 1/ Episode 6 | Original Actor Is Also Known For: 9-1-1: Season 2
Leona (Annabella Didion)
Character Description
Season 1
Leona is Smokey’s daughter, potentially his only child, who gets caught up in the insurrection caused by his inability to protect Maniac.
Additional Information
- Introduced in Season 1/ Episode 7
